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Voca Conversational Interaction Center Worker & Supervisor Application - AudioCodes
Notice
Introduction
Logging into Voca CIC Worker Application
Main Window
Voice Channel Interactions
Email Channel Interactions
Viewing Emails
Stopping New Email Interactions
Accepting or Declining an
Viewing an Email
Replying to an Email
Assigning an Email to Different
Forwarding an Email
Requesting Assistance for
Wrapping Up an Email Interaction
Supervisor View Email
Webchat Channel Interactions
Viewing Queue Statistics Supervisor
Viewing Missed Call Queues
Team Management for Supervisors
Logging Out of Worker Application
You are here:
Viewing an Email
When you accept an email, it appears listed in the left pane under the relevant queue.
➢
To view an email's contents:
■
In the left pane, click the listed email; its contents are displayed in the right pane:
www.audiocodes.com